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Problem Solvers for a Digital World

Privacy Policy

This policy describes how we collect, use, and share personal information.

The following provides some examples of the type of information that we collect and the purposes for which we use that information.

Demographic Information: We collect personal information from you, such as your age, photo, or location. Purpose: We have a legitimate interest in understanding our website and mobile device users and customers and providing tailored services.

Distance Information: When you use one of our Apps, we collect your location from the GPS, Wi-Fi, and/or cellular technology in your device. Purpose: We have a legitimate interest in understanding our website and mobile device users and providing tailored services. In some contexts, our use also may be based upon your consent.

Email Interconnectivity: If you receive email from us, we may use tools to capture information related to when you open our message, click on any links or banners it contains and make purchases. Purpose: We have a legitimate interest in understanding how you interact with our communications to you.

Employment: If you apply for a job posting, or become an employee, we will collect personal information necessary to process your application or perform our contract of employment. This may include, among other things, your tax identification number, birth date or, in some countries, your religion. We may collect your education or employment history to evaluate you for a position or your bank or credit account information to pay or reimburse you. Purpose: We use information about current employees (and any covered dependents) to provide benefits, perform our contract of employment, or the anticipation of a contract of employment with you, or to process a termination. In some contexts, we are also required by law to collect information about our employees.

Feedback/Support: If you provide us feedback or contact us for support we will collect information you provide, such as your name and email address and any other content that you send to us. Purpose: We have a legitimate interest in receiving, replying to, and acting upon, your feedback or issues.

Mailing List: When you sign up for one of our mailing lists, and when you are registered for an account, we will collect your email address or postal address. Purpose: We share information about our products and services with individuals that consent to receive such information.

Mobile Devices: We collect information from your mobile device such as unique identifying information broadcast from your device or hardware and software specifications. Purpose: We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.

Order Placement: We will collect your name, billing address, shipping address, email address, phone number, and possibly credit card number when you place an order on behalf of your company. Purpose: We use your information to perform our contract to provide our customers with products or services.

Partner Promotion: We collect information that you provide as part of a co-branded promotion with another company. Purpose: We have a legitimate interest in fulfilling our promotions.

Surveys: When you participate in a survey we will collect additional information that you provide through the survey. Purpose: We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.

Third Party Tracking: We may participate in behavior-based advertising. This means that a third party may use technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests. Purpose: We have a legitimate interest in engaging in behavior-based advertising.

Web logs: We collect information from you when you visit our website, including your browser type, operating system, Internet Protocol (IP) address, domain name, click-activity, referring website, and/or a date/time stamp for your visit. Purpose: We have a legitimate interest in monitoring our networks and the visitors to our websites.

Conferences and Events: If you sign up for a conference or event, we collect your name, contact information, and in some cases other pertinent information. Purpose: We use your information to complete your registration and where applicable, honor your choices.

In addition to the personal information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

How we use and process your personal information

In addition to the uses described above, we use your personal information in the following ways:

  • To identify you when you visit our websites or use one of our mobile apps.
  • To perform under a contract.
  • To provide the products and services you request.
  • To improve our services and product offerings.
  • To conduct analytics.
  • To respond to your inquiries related to support, employment opportunities, or other requests.
  • For internal administrative purposes, as well as to manage our relationship with you.

How we share your personal information

In addition to the specific situations discussed elsewhere in this policy, we disclose personal information in the following situations:

  • Affiliates and acquisitions. We may share your personal information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control).
  • Other disclosures with your consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
  • Other disclosures without your consent. We may disclose personal information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws.
  • Service providers. We may share your personal information with service providers.
  • Suppliers. We may share your personal information with our suppliers.

Your choices

You can make the following choices regarding your personal information:

  • Changes to your personal information. We rely on you to update and correct your personal information.
  • Deletion of your personal information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
  • Revocation of consent or objections. You may revoke consent to processing (where our processing is based upon consent), or object to our processing.
  • Access to your personal information. If required by law, upon request, we will grant reasonable access to the personal information that we hold about a user.
  • Online tracking. We do not currently recognize browser signals of tracking preferences, which may include "Do Not Track" instructions.

How we protect personal information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information.

How you may contact us regarding personal information

If you would like to make a request to exercise your applicable privacy rights, or if you have any questions, comments, or complaints concerning our privacy practices, please send an email to:

[email protected]

Miscellaneous

  • Transmission of personal information to other countries. Your personal information may be processed in jurisdictions, like the United States, where privacy laws may be less stringent than the laws in your country.
  • Third party applications/websites. We have no control over the privacy practices of websites or applications that we do not own.
  • Changes to this privacy policy. We may change our privacy policy and practices over time.

Additional information for California residents

California law indicates that organizations should disclose whether certain categories of information are collected, transferred for valuable consideration (i.e., "sold"), or disclosed for an organization's "business purpose" as those terms are defined under California law. Note, we do not sell personal information.

Categories of Personal Information We Collect

  • Identifiers — such as name, postal address, phone number, email address, IP address, account name
  • Commercial information — such as products or services purchased or considered
  • Network activity data — internet or other electronic network activity information
  • Geolocation data — such as precise physical location
  • Electronic and sensory data — such as audio, visual, or similar information
  • Professional/employment information — such as occupation and professional references
  • Education information — such as information contained in education records
  • Financial information — such as bank account number, credit or debit card number
  • Medical/health insurance information — as applicable
  • Protected characteristics — such as race, gender, physical or mental disability, and religion
  • Inferences — drawn from any of the information listed above to create a profile